Troubleshooting & Diagnostics BETA
Click the [+] to see more specific symptoms. Click a symptom to see potential diagnoses.
Symptom DetailsUberMenu Troubleshooting Symptoms
- Google Maps display issue
Symptom DetailsThe map is either not displaying, or is not drawn completely.
- [+] Styles don't look like the demo
- No animations
Symptom DetailsThe submenu opens when hovering over a top level menu item, but the animations do not occur.
- Menu items completely unstyled
Symptom DetailsThe menu items are present, but they are not styled at all like a menu - they just display as an unordered list.
- Styles present but not like demo
Symptom DetailsIt is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.
- No animations
- [+] Submenus (dropdowns) not displaying
Symptom DetailsThe submenus are not appearing when the top level menu item is activated (hover or click).
- Submenu partially obstructed
Symptom DetailsThe submenu can be seen to open, but part of it is hidden behind other elements of the site.
- Submenus display but third level menu items are hidden
Symptom DetailsThe submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.
- Internet Explorer display problem
Symptom DetailsThere is a display issue, specifically in a version of Internet Explorer (IE).
- Can't Expand Responsive Menu Toggle
Symptom DetailsWhen you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed.
- UberMenu does not appear
- UberMenu and Theme Menu Both Appear
Symptom DetailsWhen using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu.
- Menu is not positioned properly
Symptom DetailsThe menu does not appear in the expected location
- Style Generator Color Picker Won't Work
- Current submenu open by default
Symptom DetailsWhen visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user.
- UberMenu appears twice / duplicated
- Google Maps display issue
UberMenu Troubleshooting Symptoms
Have a more specific symptom?
Google Maps display issue (6)
The map is either not displaying, or is not drawn completely.View 6 potential diagnoses for this symptom
Styles don't look like the demo (11)
Submenus (dropdowns) not displaying (8)
The submenus are not appearing when the top level menu item is activated (hover or click).View 8 potential diagnoses for this symptom
Internet Explorer display problem (6)
There is a display issue, specifically in a version of Internet Explorer (IE).View 6 potential diagnoses for this symptom
Can't Expand Responsive Menu Toggle (6)
When you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed.View 6 potential diagnoses for this symptom
UberMenu does not appear (5)
UberMenu and Theme Menu Both Appear (1)
When using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu.View 1 potential diagnosis for this symptom
Menu is not positioned properly (1)
The menu does not appear in the expected locationView 1 potential diagnosis for this symptom
Current submenu open by default (2)
When visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user.View 2 potential diagnoses for this symptom
30 Potential Diagnoses
jQuery version incorrect 343
overflow:hidden; (submenu truncated by theme CSS) 55
If the theme is setting overflow:hidden on one of UberMenu’s ancestor elements, it can effectively cut off the submenus, either partially or from displaying at all.View Solution
z-index (submenu hidden behind content) 131
When HTML elements overlap on the page, they have to be layered – one element has to be in front of, and the other behind on the z-axis. The element on the bottom may be hidden by the element on top. If UberMenu appears below other elements on your page, it means you need to set the z-index appropriately for adjacent containers. Most of the time, the containers to be adjusted are part of your theme and your CSS style won’t include any UberMenu selectors.View Solution
UberMenu stylesheets not loaded 6
If a WordPress theme does not include the required hooks (wp_head), UberMenu can’t load its stylesheets, so the menu won’t be styled.View Solution
Internet Explorer stylesheet limit reached 47
Internet Explorer can only load 31 stylesheets per page. If your theme or another plugin is loading a large number of stylesheets, and the limit is reached before UberMenu’s stylesheets are loaded, UberMenu’s styles will not appear at all in Internet Explorer, because IE has ignored those stylesheets entirely.View Solution
Residual styling from the theme is affecting the menu display 22
If your theme’s menu styles are based on a hard-coded element wrapping the menu, those styles will still apply after replacing the menu markup, and will conflict and negatively impact the style and functionality of the menu.View Solution
jQuery Enhancements disabled (UberMenu 2 only) 39
UberMenu stylesheets disabled 5
If the basic.css file has been disabled in the Control Panel, the menu will not function properly if the styles have not been included elsewhere.View Solution
Flash object obstructing menu / submenu 10
Because Flash objects are always layered above all other HTML elements, if they overlap with your submenu, the submenu will be partially obstructed.View Solution
Duplicate Google Maps API 50
Theme Location is not activated 31
UberMenu setup requires you to select which Theme Location to target and turn into an UberMenu in Appearance > Menus. If you do not select a Theme Location, UberMenu will not be applied to any menu on the site.View Solution
Theme’s wp_nav_menu call does not use the theme_location parameter 6
The wp_nav_menu() call in the theme MUST use the theme_location parameter for UberMenu to be applied to that menu.View Solution
wp_nav_menu call uses ‘menu’ parameter 3
If a theme’s wp_nav_menu() call uses the menu parameter, the critical theme_location parameter will be ignored – and therefore UberMenu cannot target the menu.View Solution
wp_nav_menu is called twice with the same theme_location parameter (UberMenu 2) 23
Some themes call wp_nav_menu twice with the same theme_location parameter – doing so may have strange results.View Solution
wp_nav_menu output is filtered or manipulated by theme 3
Some themes will manipulate the UberMenu output in a non-standard way, resulting in breaking the menu style, layout, and functionality, as the markup is not as expected.View Solution
HTML5 Nav Element (menu displayed as unstyled list) 16
If the menu is printed in HTML5 mode, IE will require something like the HTML5 shiv to properly render HTML5 elements; older versions do not support HTML5 elements out of the box.View Solution
Invalid doctype 5
If the doctype cannot be properly interpreted by IE, IE will revert to Quirks mode, which will essentially display the site as IE6. The document must have a valid doctype, and it must be the first line in the file.View Solution
HTML Syntax Errors (half-rendered menu) 14
If you have an HTML syntax error in your menu (generally introduced via a widget or a content override), IE may seem to stop rendering the menu half way through (at the point of the error), leaving the remainder of the menu unstyled.View Solution
IE7/IE8 z-index 12
If your submenu is hidden or partially obstructed in IE only, it’s likely that you have a z-index issue manifesting only in Internet Explorer. See z-indexView Solution
Submenus hidden in Internet Explorer with Filter Gradient 23
You can NOT use IE gradient filters on your menu bar. If you add an IE filter to your menu bar in order to create a gradient, IE will automatically treat that element as overflow:hidden, no matter what CSS settings you change. This effectively chops off the submenu and prevents it from displaying.View Solution
Menu positioned absolutely 29
UberMenu replaces the markup of the menu in your theme. However, it also replaces the CSS styles. If the position of the theme’s menu was determined by absolute positioning rather than relative positioning, the menu may not appear in the expected location.View Solution
Residual scripting from the theme 52
Extra markup breaking map markup 18
WordPress, your theme, or another plugin may be running autop or textualize filters on the map HTML, which adds extra BR elements and breaks the map output. Upgrade to the latest version of UberMenu (22.214.171.124 or later) to resolve the issue.View Solution
Using $ outside of a closure ($ is not defined or is not a function) 7
When you’re using a modular system like WordPress, it’s important that all jQuery is compartmentalized and running in noConflict mode in order to avoid conflicts. When other themes/plugins don’t follow this standard, you’ll get jQuery errors that break other scripts, like UberMenu.View Solution
Menu is obstructed by another element on the page 32
When two elements overlap, one has to be on top. The one on the bottom may still be visible if the top element is transparent, but the bottom element can’t be interacted with because click/hover events are applied to the top level element and are blocked from the one below it.View Solution
Menu Item Classes have been stripped 7
Sometimes, a theme or plugin will use a filter to strip out the standard WordPress menu item classes like
menu-item. When these are removed, UberMenu’s styles, which rely on these classes, cannot be applied. Themes and plugins should never remove core functionality.
Click the color wheel to set the color 1
To set the color, you need to click the color wheel in the lower right corner of the color picker.View Solution
Theme replaces current menu item classes with ‘active’ class 16
Some theme strip out core menu classes like the current-menu-item classes and replace them with their own ‘active’ class. This forces the menu open on page load.View Solution
Residual Styling Hides the Mobile Menu 19
In some cases, the theme’s CSS will set the menu to display:none;, which will hide the menu even when the toggle tries to expand it. For full details, please see the Knowledgebase: Residual Styling. Depending on the nature of the issue, you may need to use Manual Integration to prevent the theme from interfering.View Solution
wp_nav_menu is called twice with the same theme_location parameter (UberMenu 3) 24
Some themes call wp_nav_menu twice with the same theme_location parameter to produce separate desktop and responsive menus. UberMenu will replace both, and be visible as the theme’s mobile CSS no longer applies.View Solution